Billing

Understand your invoices

• Ancillary Fees and How to Avoid Them
• Understand Your Renewal Invoice
• Understand Your Renewal Billing Statement
• What Type of Billing Options does RDC offer?
• What is Included in my RDC Service?
• What is a UnReturned Badge Fee?
• What is a Insufficient Postage Fee?
• How is the Renewal calculated? (Pre-paid accounts)
• Where can I get a copy of my invoice? Where can I find my previous invoices?
• Are Credits Automatically Applied?
• I prepaid for my Account less than a year ago. Why did I just receive a new invoice with an amount due?
• Why is there a negative balance due on my account?
• Why did I receive two different Renewal Invoices? Which one should I pay?
• Why is my Account on a Hold?
• Why is my account on hold with no invoice to pay? (Prepaid Account)
• How do I read my statement? (Post Paid)
• How do I process a payment on MyRadCare?
• What is my cost per badge?
• I need a payment receipt.
• The charge on my credit card does not match the amount listed on my invoice or statement.