General Account Questions

Find answers to common questions about managing your account.

• I just received a new set of badges, and there are badge(s) in the shipment that I do not need (inactive wearers/past employees). What should I do with these badge(s)?
• I received a set of badges that do not belong to me. What should I do with them?
• Can you tell me who is required to wear a dosimeter/badge? Are all employees required to wear a badge?
• I processed two orders by mistake. Can you help me cancel the duplicate order?
• Returning Badges - Can badges with different wear periods or from a different location be returned together in one package?
• Returning Badges - I received a badge for a wearer I just made inactive. What should I do with the badge?
• Returning Badges - When should I return my badges to RDC?
• Returning Shipment - How do I know my badges have been received?
• How much time do I have to make changes to my account before new badges ship?
• I am returning my badges, and there are a few that have been misplaced/lost. Do I need to notify RDC of badges that are lost and will not be returned?
• I did not receive an EasyReturn Label with my standard shipment of badges.
• How do I know what badges I am being charged for?
• I don't have return packaging. How should I return the badges?
• I am missing a badge. What steps should I take to get this resolved?
• I have a wearer/employee who works at multiple locations. Can they take their badge with them from location to location or do they need additional badges?
• I just inactivated a wearer. How does this affect the badge? Can it still be worn? Will it continue to monitor? 
• Badge Boards
• I received a shipment of badges for a past wear period date. What should I do with them?
• When should badges be returned to RDC?
• I have recently acquired a business associated with one of your accounts. What steps should I follow to update the account information to reflect my ownership?
• I need a blank/replacement strap for my ring badge or Clip straps for my body badges.
• Where can I find my account number? What is my account number?
• I have a badge(s) that have not been used. What should I do with them?
• I need to cancel my account.
• I have several accounts with RDC, is it possible to combine them all together?
• Can I add an additional badges to an existing order?