To keep prepaid accounts active, it is necessary to maintain a positive credit balance. In addition, prepaid accounts receive invoices once a month. If your account has a balance of zero dollars or an amount due and has been put on hold, you have two options. You can contact Customer Care and request them to generate a new invoice immediately. Alternatively, you can wait for the billing date for the new invoice to be generated.
To ensure that your prepaid account remains active, it is important to pay the balance due and the renewal payment. Without a renewal invoice, if you only pay the balance due, your account will still be placed on hold. The credit balance will only be added and the account will remain active if both the balance due and the renewal payment are made.