Troubleshooting tips

Help syncing your device to the gateway, access your account, and more

• NetDose IT Perspective
• My dosimeters are not syncing with the mobile app or my mobile device
• How do I resolve a malfunctioning dosimeter alert?
• The device is not showing a green LED when I press and release the blue sync/status button
• Why is my dosimeter LED flashing amber or consistently amber?
• How do I sterilize my dosimeters?
• Having trouble syncing due to a Bluetooth error?