Troubleshooting tips
Help syncing your device to the gateway, access your account, and more
- NetDose IT Perspective
- My dosimeters are not syncing with the mobile app or my mobile device
- How do I resolve a malfunctioning dosimeter alert?
- The device is not showing a green LED when I press and release the blue sync/status button
- Why is my dosimeter LED flashing amber or consistently amber?
- How do I sterilize my dosimeters?
- Having trouble syncing due to a Bluetooth error?