Update Account Information and Access

Learn how to update general account information as well as control user access to ensure correct permissions are given.

Updating Address Information

1. Login to MyRadCare and access your Address details under the "Addresses" tab.
2. Select the envelope & pencil edit icon to make changes to the group you wish to change. Only active groups will be available for edits.
   
   • If no address is provided for an individual group, Invoices/Shipments/Reports will default to the address listed under the Primary Account Addresses for each respective category.
   • If no address is listed in the Primary Account Addresses for Badge Shipments or Dose Reports, everything will default to the primary Business address provided upon account setup.

How to Reset your Password

1. From the MyRadCare login page,  select "Forgot Password".
2. Issue a New Password Request and wait for the email containing your new password.
3. Once new password is received, return to the Sign In screen and login using your new password.
4. To change your password, select the "Admin" tab and enter the required information in "Change My Password" at the bottom of the screen and SAVE.

How to Change your Email

1. Login to MyRadCare and access your Admin details under the "Admin" tab.
2. Enter the new email address under "Change My Email Address" at the bottom of the page and SAVE.

How to Add Users for Online Access

1. Login to MyRadCare and access your Admin details under the "Admin" tab.
2. Enter the new user's email in the New Authorized User Email field.
3. Select the user rights you wish to grant, as well as restrict access to a specific group if needed.
   • Change access allows the user to add/remove wearers, create orders, and make changes to account information.
   • View Only access allows the user to access Reports and Invoices, but all other change functions are restricted. 
4. Once rights are determined, select the blue "add user" icon. The new user will receive a registration email with login credentials for online access.

How to Add an Email to Receive Notifications

1. Login to MyRadCare and access your Admin details under the "Admin" tab.
2. Enter a registered user's email to receive notifications for Dose Reports and/or Invoices, then select the "envelope" icon to add.
   
   • Note that notifications added to users with restricted group access will receive notifications for all groups, but will only be able to access information related to the assigned group.