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NetDose Gateway FAQ's 

Common Questions During Gateway Set Up : 

 Does the gateway accept inbound connections? 

 No. The gateway initiates outbound encrypted connections only.

Does the gateway require a VPN? 

No. 

 Does the gateway require a static IP address? 

 No, and DHCP is the only supported deployment method 

 Does the gateway require inbound firewall ports? 

 No. 

 Does the gateway support certificate based Wi-Fi (802.1X or EAP-TLS)? 

 No. Current gateway models support WPA2 Personal (PSK) only. 

 Can the gateway operate behind enterprise firewalls? 

 Yes, provided required outbound connectivity and DNS resolution are available. 

 Does the gateway store patient information? 

No. The gateway synchronizes operational and dosimeter information required for
occupational radiation monitoring. Patient information is not stored on NetDose dosimeters.

How do I control my Gateway's sync frequency ? 

 Sync frequency for your dosimeters is controlled by the settings selected during account creation. These settings are listed under the “Service Configurations” section of your account. 

TIP : Sync frequency for your dosimeters is controlled by the settings selected during account creation. These settings are listed under the “Service Configurations” section of your account.

 

How do I update my Gateway's read parameters?

  1. 1.Navigate to the "account profile " tab

  2. 2.select "service configurations "

  3. 3.select the "edit" button on the top right-handand corner.

  4. 4.Make necessary updated under "read parameters ". Updated should only be made to the "read frequency " and "read every" sections. 

  5. 5. save all changes 


 

 Note: Updating the read parameters after all dosimeters have been activated and set to “assigned” will change their status to “pending configuration.” Each dosimeter will then need to be synced manually to receive the latest service configuration. 

 I followed the Gateway setup instructions. How can I tell if my Gateway is online? 

 If your Gateway is set up correctly, the LED should show the sequence below.

Power, Device and loT should be lit green.

Wifi LED will be lit red. 

You can also contact our support team to confirm your Gateway setup was successful.