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Customer Feedback Closure Process - Missing EasyReturn Label

  1. Missing EasyReturn Label:
    1. Create ticket like normal with Feedback pipeline 
    2. Enter description of the issue  
      1. Required information: 
        1. Order Number original EasyReturn label was shipped with 
        2. Wear Period associated with original order 
    3. Enter Action to clearly state your resolution to the customer 
      1. Required information: 
        1. Manual label (Mail or Ground) sent at NC.  
    4. Complete the Ticket: 
      1. Go to QA Notes section of ticket 
        1. State issue and solution all in one note (examples below) 
        2. Ex: Customer states order 1234567 (WP: X/XX/XX-X/XX/XX) was received missing their ER (Mail or Ground) label. As a one-time courtesy/ courtesy, replacement (Mail or Ground) label sent to customer at NC.  
    5. Close the Ticket: 
      1. At top of ticket, for ticket status: click drop down for New to Closed 
      2. Ticket properties will pull on right side of screen 
        1. Customer Resolution: what we did for the customer issue (replacement order sent) 
        2. Responsible Party? Select Unknown 
        3. Feedback closed by? Enter your name 
        4. Voided Order Amount: Cost of the replacement label you sent at NC.  
          1. Check fee structure on account tab of MyRad for correct fees on each account 
        5. Click Save 
    6. Go to MyRad and enter account comment:  
      1. Comment should include: 
        1. FB # [ticket ID number] 
        2. Group number (only if multiple groups on account) 
        3. Copy and paste your QA notes